Terms of Service

Last Updated: October 1, 2025

Welcome to pedido.miami. These Terms of Service govern your use of our website and logistics services. By accessing or using our services, you agree to be bound by these terms.

1. Services

pedido.miami provides custom logistics solutions including but not limited to:

• International and domestic shipping services
• Warehouse management and automation
• Custom API endpoints and integrations
• Import/export facilitation and customs compliance
• Ground transportation and delivery services

Specific service terms will be outlined in individual service agreements or quotes.

2. Account Registration and Use

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Ensuring your account information remains accurate and up-to-date

3. Client Responsibilities

As a client, you agree to:

• Provide accurate shipping information and documentation
• Comply with all applicable laws and regulations regarding shipped goods
• Properly package items according to carrier requirements
• Not ship prohibited, dangerous, or illegal items
• Pay all fees and charges in accordance with the agreed payment terms
• Provide complete and accurate customs declarations for international shipments

4. Prohibited Items

You may not use our services to ship:

• Illegal substances or contraband
• Hazardous materials not properly declared and handled
• Stolen goods or counterfeit items
• Items that violate intellectual property rights
• Weapons or explosives (unless properly licensed and declared)
• Live animals (without proper permits and arrangements)
• Perishable goods without appropriate packaging and services

5. Pricing and Payment

• All prices are quoted in US Dollars unless otherwise specified
• Rates are subject to change based on carrier fees, fuel surcharges, and other factors
• Payment terms will be specified in your service agreement
• Late payments may incur additional fees or service suspension
• We reserve the right to adjust rates with reasonable notice

6. Liability and Insurance

Limitation of Liability

Our liability for loss or damage to shipments is limited to:

• The declared value of the shipment (if properly declared and insured)
• The maximum coverage limits specified in your service agreement
• Carrier liability limits for lost, damaged, or delayed shipments

We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, business opportunities, or data
• Delays caused by customs, weather, carrier issues, or force majeure events
• Damage resulting from improper packaging
• Items shipped without proper insurance coverage

Insurance

We strongly recommend purchasing insurance for valuable shipments. Insurance coverage must be declared at the time of shipment. Claims must be filed within the timeframes specified by the carrier.

7. Delivery and Claims

Delivery

• Delivery timeframes are estimates and not guaranteed unless explicitly stated
• Signature may be required for delivery
• Shipments may be re-routed or held for additional security screening

Claims

• Damage or loss claims must be reported within 48 hours of delivery
• Claims must be accompanied by appropriate documentation and evidence
• We will investigate claims in accordance with carrier procedures
• Settlement is subject to investigation and carrier limits

8. Customs and Compliance

For international shipments:

• You are responsible for providing accurate customs declarations
• You are responsible for all customs duties, taxes, and fees
• Shipments may be inspected or delayed by customs authorities
• You must comply with import/export regulations of all relevant countries
• We provide customs facilitation services but are not responsible for customs decisions

9. API and Integration Services

If you use our API or integration services:

• You must comply with our API documentation and usage guidelines
• You are responsible for securing your API credentials
• We may implement rate limits or usage restrictions
• We reserve the right to modify, suspend, or discontinue API access
• You must not abuse, overload, or attempt to breach our systems

10. Intellectual Property

All content on our website and in our services, including but not limited to text, graphics, logos, software, and documentation, is the property of pedido.miami or its licensors and is protected by intellectual property laws.

You may not:

• Copy, modify, or create derivative works from our content
• Reverse engineer our software or systems
• Remove proprietary notices or labels
• Use our trademarks without permission

11. Termination

We may suspend or terminate your access to our services if you:

• Violate these Terms of Service
• Fail to pay fees owed
• Engage in fraudulent or illegal activities
• Pose a security risk to our systems or other users

You may terminate your account at any time by contacting us. Termination does not relieve you of obligations for services already provided or fees already incurred.

12. Indemnification

You agree to indemnify and hold harmless pedido.miami, its officers, employees, and partners from any claims, damages, losses, or expenses arising from:

• Your violation of these Terms of Service
• Your violation of any law or regulation
• Your shipment of prohibited or improperly declared items
• Your misuse of our services

13. Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, acts of war, terrorism, strikes, government actions, pandemics, or carrier disruptions.

14. Dispute Resolution

Any disputes arising from these Terms of Service or our services will be:

• Governed by the laws of the State of Florida, USA
• Subject to the exclusive jurisdiction of courts in Miami-Dade County, Florida
• First attempted to be resolved through good faith negotiation

15. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. We will notify you of material changes by:

• Posting the updated terms on our website
• Updating the "Last Updated" date
• Sending notice to your registered email address for significant changes

Continued use of our services after changes constitutes acceptance of the modified terms.

16. Severability

If any provision of these Terms of Service is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Entire Agreement

These Terms of Service, together with any service agreements, quotes, and our Privacy Policy, constitute the entire agreement between you and pedido.miami regarding the use of our services.

18. Contact Information

For questions about these Terms of Service, please contact us:

pedido.miami
Email: [email protected]
Phone: +1 954-361-0222
Toll Free: (833) 331-7733
Location: North Miami & Weston, FL